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Celsius™ Core
Infrastructure Management from Pinacl Solutions.......
Managing Change? At the Desktop, In the Wiring Closet, In your Data Centre?
Complex, geographically dispersed ICT infrastructures are typical in many public and private sector organisations. Representing a major investment, these networks not only support business critical applications and systems, but also support fundamental building services including lighting, air conditioning and electrical systems. The effective and efficient management of infrastructure change is therefore vital to reducing the negative effect on your key operations.
The ability to accurately document these networks in a central, structured application provides organisations with the facility to effectively plan and interrogate the network infrastructure. Infrastructure management enables organisations to manage and react to change whether proactive (planned) or reactive (unplanned) and eradicate expensive errors in the design, specification and on-going management of complex ICT infrastructures.
Celsius™Core is the latest development of Pinacl's industry leading infrastructure management application, Celsius™. Celsius™ is an extremely powerful and flexible database application that provides client's with the ability to centrally manage, monitor and troubleshoot all of their ICT infrastructure.
Based on the industry standard MSQL database architecture, Celsius™ provides the flexibility and scalability to support an unlimited number of database records and concurrent users. Several existing Celsius™ clients have active databases supporting in excess of 1 million database records.
Celsius™ is also integrated within our Managed Services enhancing and streamlining a number of business processes:
- Incident management – providing access to information and toolsets to identify and resolve any ITC infrastructure related incident. Celsius™ will speed up the resolution of the incident or avoid it altogether.
- Problem management – minimize the adverse impacts of multiple incidents and problems on the business caused by errors in the IT infrastructure and initiate actions to prevent recurrence of incidents related to those errors. Celsius™ can identify who/what else will be affected by the problem and speed up the identification of potential workarounds.
- Change Management/Release Management – providing access to Celsius™ information held on the active and passive IT infrastructure including end connected devices/users will enable all aspects of a change to be considered. This will assist in ensuring any adverse impacts of those changes to business operations and the users of IT services are minimized.
- Service desk interaction – Celsius™ will provide Service Desk staff with access to information and toolsets to identify and resolve the problem themselves. If it has to be escalated to the IT personnel then Celsius™ will gather incident and relevant infrastructure related information to assist a speedy identification and resolution of the problem.