Managed Services

“Our partnership relationship with Pinacl Solutions has proved to be an enormous success, enabling the Council to take advantage of emerging technologies in a controlled, measured and cost effective way.”

Howard Rigby, ICT Strategist, Reading Borough Council

Pinacl Solutions is redefining long-term business partnerships.

In periods of uncertainty, organisations have often looked for stability and reassurance through the development of long-term partnerships, in recognition of the fact that such long term commitments provide an ideal platform for quality, business confidence and technical innovation.

Pinacl Solutions is a Managed Services Provider (MSP) for organisations across the private and public sectors. Clients include City of York, Reading Borough Council, Health and Safety Laboratories, Barclays, Nomura and a number of NHS trusts.

Our flexible and consultative approach ensures that we can support any organisation using a number of operational models, delivering and managing the entire ICT network infrastructure and associated applications, Or we work with incumbent skill-sets to co-source and manage key operations as required.

Implementing a structured, multiple-year Managed Service allows an organisation to develop and successfully implement an effective technology platform, empowering the organisation to focus on its core objectives. The benefits include:

Strategic partnerships with a number of industry leading vendors ensures that Pinacl Solutions can deliver and support a wide range of multi-vendor solutions. Develop and implement strategic processes and “best practice” procedures. Minimise operational risk and adopt a dynamic business model. Optimise financial resources and asset management. Enable the delivery and management of a technology refresh program, whilst ensuring Quality of Service.

Technical benefits;

Implementation of remote access applications and provision of secure network bandwidth Delivery and support of desktop and bespoke applications, including unified messaging. Improve customer service, by ensuring that large volumes of call traffic are routed efficiently and to the correct department by implementing an intelligent call distribution system. Utilising Celsius Core, Pinacl's in-house infrastructure management application Dedicated on-site team support to facilitate overall management of the infrastructure including fault management, network diagnostics and performance reporting.