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Pinacl Plus

  What You Can Expect

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Pinacl Plus enables your organisation to reduce the complexity of managing your IT environment in order to free up valuable IT resource that could be deployed in more strategic activities thus offering real costs savings.

Pinacl Plus also builds on the traditional hardware and associated software break fix solution by utilising a 24/7 Network Operating Centre (NOC) solution for advanced monitoring and remote support. In addition to this the latest event and capacity management tools are employed to enable your IT function to become more pro-active.

Pinacl Plus can be categorised into the following offerings:

Pinacl Plus - BRONZE

Single point of contact with our ITIL Service Desk, 1st and 2nd line remote diagnostics, basic reporting and quarterly service reviews

Pinacl Plus - SILVER

In addition to Bronze, detailed reporting package, pro-active management, annual ‘health-check’, back up configurations and service credit incentives.

Pinacl Plus - GOLD

In addition to Silver, bespoke reporting – network and application, integration with other reporting tools e.g. Cisco works for single reporting package, six monthly ‘health-check’, Celsius Management Tool available to local IT Teams, and complimentary Technical Consultancy days.

Pinacl Plus - FLEXIBLE

Create a bespoke service for your organisation. Our Pinacl Plus components generally include;

ITIL Service Desk; single point of contact for fault reporting, up to 24x7x365 or working hours cover.
Formalised escalation process, first and second line remote diagnostics, remote software updates.
Pro-active management to find and fix faults before the user is alerted. Automated tracked alerts on faults.
Remote access provision; underwritten by CLaS consultant.
An initial audit of the customer’s estate prior to commencement of contract.
Reporting; SLA performance, faults reports -root cause analysis, remedial action to fix fault. This will assist making decisions on network or equipment upgrades, identify problem areas and manage software policies.
Annual network health-check to keep documentation up to date, estate clearly tracked.
Back up configurations with any faulty equipment which needs replacing can have the same “image” straight away, up and running quickly, peace of mind – on-site and off-site versions.

Quarterly service reviews.

End of Life Notifications

End of Sale Notifications

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