Emergency Services

"Pinacl Solutions and Mitel Networks are helping us to revolutionise the way we police. Officers will now be able to use emails to carry out duties and less time will be wasted on paperwork. We'll have a greater ability to pinpoint crime hotspots and, by linking our database systems, we'll be able to access an effective record of where, when and why trouble occurs thus improving response times."

Phil Lovell
Head of Technology Services
Mitel Networks

Emergency Services increasingly rely on future proof, real-time, operational critical systems and applications, ensuring that high rates of call traffic are quickly and efficiently routed to the correct department, public investment is accountable and spent effectively, support network infrastructure is resilient, secure and manageable and operators have access to the systems and information they need to respond to an emergency.

Pinacl have an established history or successfully implementing innovative solutions and services, including video conferencing, technologically advanced wireless networks, network infrastructure and managed services into the emergency services organisations.

Improve communications and working practices using Video Conferencing.

The implementation of video conferencing and audio visual solutions can vastly improve operational efficiency. Video conferencing facilitates the use of high quality audio and video, together with content to:

• Facilitate communication between multiple locations, to enable geographically diverse resources to meet simultaneously.
• Accelerate the decision making process by ensuring all of the relevant resources and skill sets are available in a unified meeting forum.
• Improving communications between various departments and organisations such as local authorities, other emergency services and technical experts.
• Reduce travel, therefore reducing harmful carbon emissions and vastly improving employee productivity.
• Facilitate improved training techniques, reaching a larger audience and providing employees with the resources and knowledge to provide enhanced public services.

Infrastructure

A future-proof, resilient and cost-effective infrastructure is at the cornerstone of any successful organisation. Today's Emergency Services must implement a responsive mechanism, whilst supporting a wealth on critical applications, such as "real-time" data systems, wireless connectivity to relevant networks and dispatch units, support extensive call centre networks, providing call distribution and agent management applications and secure access systems.

Working in partnership, Pinacl Solutions and Mitel Networks have successfully supported Staffordshire Police for several years. Click here to learn how Pinacl integrate solutions from a number of key suppliers such as Cisco, Mitel and Siemens to successfully manage large volumes of call traffic, desktop applications and improve communication with dispersed sites.