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JNT Telecommunications Framework Agreement
Pinacl Solutions UK Limited is one of the UK's leading Managed Service Providers (MSP) delivering innovative technology solutions for converged IP-based voice, video and data networks.
With over 25 years of experience and unrivalled technical knowledge, Pinacl Solutions work in partnership with their customers to create a technology platform for strategic IT and business communication systems.
Our experience in the education market sector has involved a number of projects; the ambitious Welsh Video Network project for UKERNA, creating at the time, the largest videoconferencing network in Europe; the delivery of the educational infrastructure for the Thomas Deacon Academy in Peterborough, one of the largest and most technically-advanced Academies built in the UK; the recent managed service contract for the City of York including schools and libraries throughout the region. Under the JNT Association Telecommunications Framework Agreement we are able to offer the following services:
Technology Employed | Product Name | Bandwidths Provided | |||||
| 2Mb | 10Mb | 100Mb | 1Gb | Other Bandwidths or variable bandwidth ranges | Short Description | ||
| Ethernet | EAD.LAN Extensions. BT Wholesale Ethernet.
National Ethernet. | Yes | Yes | Yes | Yes | 10Gb | Delivering products to comply with all bandwidths shown in either a point to point environment, Hub and Spoke or Any to Any configurations |
| DSL | ADSL Standard. ADSL Max.ADSL Annex M.ADSL2+ | Yes | Yes | No | No | 256k.512k.1mb.2mb.Upto 8Mb.Upto 16Mb.Upto 24Mb | Layer 2 connectivity provided with host Ethernet connection to interconnect. Based on a private DSL environment at range of 1:1, 2.5:1, 20:1, 50:1 |
| Dark Fibre | Dark Fibre | Yes | Yes | Yes | Yes | All Bandwidths, dependant on connecting devices (customer provided) | Provision of dark fibre is the ability to build bespoke links between two locations. We organise all civils works and license applications. The main advantages of this approach are unlimited bandwidth and a one off installation charge with no ongoing rental. Links can be constructed either in your own private land or in the public highway/footway - consultation with local authorities is carried out by us on your behalf. |
| Wireless | WiMax, WiFi, Microwave, Laser | Yes | Yes | Yes | No | Bandwidths ranging from 1Mb to 600Mb (higher bandwidths can be achieved using Laser) | Pinacl will provide wireless connectivity using industry standard 802.11a,b,g or n. Pinacl has experience in delivering wireless connectivity using Laser systems. |
Summary of Products and Services
As a value added reseller of carrier services, Pinacl Solutions has the ability to resell over 14 separate carrier networks within the UK. As a minimum, all of our service provider partners can deliver Ethernet services at a 10Mbps speed. These companies include:
- Calyx Group – overall provision of circuits / connections
- BT Wholesale
- BT Openreach
- Virgin Media Business
- Thus Plc
- Cable & Wireless
- Easynet
- Global Crossing
- NEOS
- Telstra
- Opal
Pinacl Solutions will leverage its considerable commercial presence with above Tier 1 and Tier 2 providers to deliver a compelling price proposition, backed with a robust delivery and service environment
Our Service Level Agreement (SLAs) for each of the types of connections/circuits we provide is as follows:
| Type of Connection | Service Delivery* | Availability | Fault Handling |
| Ethernet | 65 working days | 99.9% | 4 hour response / 5 hour fix
|
| DSL | 20 working days | No guaranteed availability metrics | 20 hour fix |
| Dark Fibre | Dependant on survey | 99.9% | Bespoke |
| Wireless | 20 working days | Varies dependant on connection specifics | 4 hour response |
| Leased Line | 30 working days | 99.85% | 4 hour response |
* from placement of order and post survey, where applicable
Service and Support
The 24/7 Service Desk based at Pinacl Solutions’ Headquarters, North Wales is the first point of contact for any fault.
Please contact us by telephone on 01745 535330
As soon as the Service Desk team has logged your call and made necessary checks (kit checks, line checks), we will notify the relevant carrier and a fault opened with that carrier. The assignment of faults shall occur within 15 minutes of the initial contact, and this shall be defined as the initial point of fault resolution, (subject to appropriate details being available at the point of issue notification).
Please click on the link below to read our Terms & Conditions for our JNT Telecommunications Framework Agreement.