Managed Services

Many organisations in both the private and public sector have realised the benefits of outsourcing their ICT provision and support services.

Focus on Core Business Objectives

Utilising a structured Managed Service allows your organisation to develop and successfully implement a strategic infrastructure plan, empowering your organisation to focus on its core business objectives and significantly reduce operational costs therefore;

• Focus on its core business objectives and increase productivity.
• Develop and implement strategic processes and "best practice" procedures.
• Rapidly adapt to organisational and market fluctuations.
• Minimise operational risk and adopt a dynamic business model.
• Provide expertise and skill-sets that may not be currently held in-house.
• Optimise financial resources and asset management.
• Provide cost transparency and minimise operational costs.
• Optimise financial resources and asset management.
• Deliver and manage a technology refresh program.

Pinacl Solutions flexible approach ensures that we can support your organisation using a number of models, delivering and managing your entire network infrastructure and associated applications or alternatively managing key operations as specified.

Our managed service portfolio is developed through a comprehensive service level agreement structure, providing support for a number of areas including;

• The design, implementation and support of multi-vendor voice, data and video networks.
• Security and sophisticated access systems, including Iris Scanning and CCTV networks.
• Desktop and bespoke applications provision and support.
• Provision ad maintenance of real-time communication platforms.
• Ad-hoc Moves, Adds and Changes.
• Service Delivery Manager support facilitates overall strategic control with the delegation of day to day responsibility to Pinacl.
• On and off-site help-desk support.
• Network diagnostics and performance reporting.

Click here to learn about Reading Borough Councils innovative solution of 'Intelligent Outsourcing' provided by Pinacl Solutions.

Click here to learn how Pinacl provide a managed service to the Health & Safety Laboratory, providing and maintaining a wide range of IT operations including their core IT infrastructure and communication platforms and providing on-site help-desk support.